Return Policy

Return Policy

At Eco Serve, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, our Return Policy provides clear guidelines for returning items and obtaining refunds or exchanges.

Return Eligibility

1. Return Period

You may return items within 15 days of receiving your order. After this period, returns may not be accepted, and the product will be considered final sale.

2. Condition of Items

To be eligible for a return, items must be:

  • Unused: Products should be in their original, unused condition.
  • Original Packaging: Items must be returned in their original packaging, including all accessories, manuals, and other items that were included.
  • Unwashed and Unaltered: Items should not be altered or washed.

3. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or Customized Products: Items that have been personalized or customized according to your specifications.
  • Perishable Goods: Products that are subject to spoilage or have a limited shelf life.
  • Final Sale Items: Products marked as final sale at the time of purchase.

How to Return an Item

1. Request a Return Authorization

To initiate a return, please contact our customer support team at support@ecoserveshop.com or [Your Contact Number]. Provide your order number and the reason for the return to obtain a Return Authorization (RA) number.

2. Pack the Item

Carefully pack the item(s) in their original packaging. Include a copy of the original receipt or proof of purchase, as well as the RA number provided by our customer support team.

3. Ship the Return

Ship the package to the address provided by our customer support team. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return reaches us safely.

4. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
  • Prepaid Return Labels: In certain cases, we may provide a prepaid return shipping label. This will be communicated during the return authorization process.

Refunds and Exchanges

1. Refunds

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 10 business days. Please note that shipping fees are non-refundable.

2. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer support team to arrange an exchange. You may be responsible for any difference in price and return shipping costs.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable. Please provide photos of the damaged or defective item when contacting customer support.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled and will need to be returned according to our return policy.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please don’t hesitate to reach out to our customer support team:

Thank you for shopping with [Your Company Name]. We value your business and strive to provide excellent service and support.